FAQ

Frequently Asked Questions

1. Where do you ship to?

We offer worldwide shipping. No matter where you are, we’ll make sure your Modern Glow pieces reach you safely and securely.

2. How long will my order take to arrive?

Processing usually takes 1–3 business days, and delivery typically takes 7–15 business days, depending on your location. You’ll receive a tracking number via email once your order ships.

3. How can I track my order?

Once your order has been processed and shipped, we’ll send you an email with your tracking details. You can use that link anytime to check your delivery status.

4. What if my item arrives damaged or defective?

We’re so sorry if that happens! Please contact us within 48 hours of delivery with photos of the issue, and we’ll arrange a replacement or refund as quickly as possible.

5. What is your return policy?

We accept returns within 30 days of delivery for unused items in their original packaging. To start a return, just reach out to our support team — we’ll guide you through it.

6. Do you offer refunds?

Yes, we offer refunds for eligible returns once the item is received and inspected. Refunds are processed to your original payment method within 5–10 business days.

7. Can I change or cancel my order?

If your order hasn’t been processed yet, we can make changes or cancel it. Please contact us as soon as possible after placing your order.

8. How can I contact customer support?

You can reach our friendly team anytime at vadecor123@gmail.com — we’ll get back to you within 24 hours on business days.